Lyko - Privacy policy

Last update : 17 December 2020

Lyko (hereinafter “we” or “us”), acting as a data controller within the meaning of the European Regulation No. 2016-679 of 27 April 2016 and the amended French Data Protection Act of 6 January 1978 (hereinafter, together, the “Regulations”), attaches great importance to the protection of personal data and respect for your privacy.

The purpose of this policy (hereinafter the “Policy”) is to inform you about how we collect, use and share the personal data you provide to us via our website, (hereinafter the “Site”), or our platform, (hereinafter the “Platform”).

This Policy is intended to apply only to the processing of information (hereinafter “Personal Data”) that may identify or make identifiable users of the Site or Platform (hereinafter “Users”), directly or indirectly.

Lyko undertakes to limit the processing of Personal Data to the cases listed in this Policy, and to update this Policy in order to ensure a high level of protection of Personal Data in accordance with the applicable Regulations

What data do we collect?

By using our Site or Platform, you may be required to provide us with Personal Information, either directly or indirectly (i.e., via third party sources), or through your use of the Site and Platform.

The Personal Data collected depends on your use of the Site or the Platform, and may therefore include:

  • Identification data, such as name, first name, e-mail or postal address, telephone number
  • Data related to the registration on the Platform, such as e-mail address and password;
  • Transaction data, such as the subscription amount and bank information (credit card or debit card);
  • Data related to the billing address, such as the name of the company or the individual, the SIRET number, the postal address, the professional e-mail, the sector of activity.
  • Data relating to communication with our customer service, such as comments, requests, questions and information sent to our customer service via chat or by e-mail to or;
  • Technical data, such as IP address, browser type and version, operating system used, browser language.
  • Connection data, such as the functions used, the pages visited, the configurations selected, the date and time of the visits and the terms searched;
  • Location data, such as the geographical location of the User.

Some of this Personal Information is collected via cookies on our Site or Platform. To learn more about how we manage these cookies, you can consult our Cookie Policy at any time.

When collecting your Personal Information, you may be informed that some of it must be filled in in order to achieve the expected result. Failure to provide this mandatory information may make it impossible to fulfill your request.

Why do we collect your Personal Information?

We collect and process your Personal Data in accordance with the Regulations and only for the following legal purposes.

  • To manage your access to and use of our Platform;
  • In order to process your subscription request to our Platform ;
  • In order to respond to your requests for information and/or comments ;
  • To provide you with technical support and maintenance to enable the proper functioning and security of our Site and Platform;
  • In order to improve the functionality and quality of your browsing on our Site and Platform, by carrying out tests, research, analysis, studies and surveys;
  • In order to manage applications for recruitment via our Site
  • In order to offer you relevant content, adapted and personalised to your interests and your geographical location;
  • In order to carry out commercial prospecting operations;
  • In order to promote our Platform ;
  • In order to send you changes, updates or any other news related to our Site or Platform;
  • In order to invite you to events that we organise, alone or in partnership;
  • In order to invite you to participate in our customer satisfaction surveys, advertising contests and various promotions;
  • To determine the impact of our promotional activities and to evaluate our business performance, by identifying trends in the use of our Site and Platform;
  • In order to comply with the legal obligations to which we are subject;
  • In order to anticipate and resolve possible disputes ;
  • In order to execute and enforce all our contracts.

On what legal grounds do we collect your Personal Data?

We collect and process your Personal Data in accordance with the Regulations and only in accordance with the following legal bases.

  • Where necessary for the performance of a contract with you;
  • Where necessary to comply with our legal obligations;
  • Where you have expressly consented to the processing of your Personal Data ;
  • Where necessary to fulfil our legitimate interests (e.g. to detect, investigate and prevent technical, fraud and security problems, to protect our rights, property or the safety of our Users and employees, or for marketing purposes).

We inform you that when the processing of your Personal Data is based on your consent, you have the possibility to withdraw it at any time.

Who receives your Personal Data?

The Personal Data of our Users are strictly confidential and intended exclusively for Lyko.

Except as required by law, accounting or legal process, we will not disclose, rent, lease or otherwise transfer your Personal Data to any third party other than :

  • The host of our Site and Platform (located in France), for the purpose of performing maintenance and database hosting services;
  • Our service providers, distributors, representatives, subcontractors and partners, for the purposes of accessing the services requested, completing a transaction or responding to your requests for advice and information.

Lyko does not transfer or rent personal data to third parties for marketing purposes without the express consent of the Users.

Apart from these cases, personal data may only be disclosed to third parties in the following cases:

  • upon their permission;
  • at the request of the legally competent authorities, upon judicial requisition, or in the context of a legal dispute.

How long do we keep your Personal Data?

In order to comply with its legal obligations or to have the necessary elements to assert its rights, Lyko may archive the data under the conditions provided for in this Policy, in accordance with the Regulations and the applicable laws. After this period, your Personal Data will be deleted.

In order to ensure total transparency in our relationship with our Users, we provide you with the following table summarising the retention periods implemented by Lyko.

Purpose of the processing               

Legal basis        

Duration of stockage

Management of Platform user accounts and subscriptions               


Duration of the contractual relationship      

Commercial prospecting during the contract period

Contract / Consent

For the duration of the contractual relationship, + 5 years


In this case, the User may exercise his rights by sending an email to


Commercial prospecting after termination of the contract

legitimate interest / consent

For the duration of 3 years from the last contact (example: a click on a hyperlink contained in an e-mail)


In this case, the User may exercise his rights by sending an email to


Data necessary for the management of the site or the Platform (identity of visitors, connection data)


Set at 1 year by Article 3 of Decree 2011-19 of 25 February 2011

Management of the invoicing of subscriptions to the Platform            


Invoice data must be archived for 10 years according to Article L.123-22 of the Commercial Code

Retention of data necessary for the prevention of possible litigation            


According to the duration of the legal prescription. Namely: 5 years in civil law and commercial law (Article 2224 of the Civil Code and Article L.110-4 of the Commercial Code), 2 years in consumer law (Article L.218-2 of the Consumer Code)

Conducting customer satisfaction surveys and studies

Legitimate interest        

3 years from the last customer contact or 2 years from the closure of the user account by the customer if applicable

Management of Users’ requests for information and comments         

Legitimate interest        

3 years

Information on updates and news sent by e-mail or sms

Legitimate interest / Contract

3 years for prospects or the duration of the contractual relationship for sending to customers

Retention of prospect data for the promotion of the Platform               

Consent / legitimate interest               

Until withdrawal of consent or 3 years from the last contact of the prospect

Customer file retention               


Duration of the contractual relationship and 5 years after the end of the relationship               

Retention of contracts and supplier files    


Duration of the contractual relationship and 5 years after the end of the relationship               

Sending invitations to events,


Until the withdrawal of consent              

Offering personalised content through tracking and tracing of customer navigation


Until the withdrawal of consent              

Management of successful and unsuccessful applications

Legitimate interest        

2 years

Where do we transfer your Personal Data?

Lyko mainly chooses service providers who host their data within the European Union. However, when necessary, we may transfer your Personal Data to service providers operating outside the European Union.

If these service providers operate in a country that is not considered to offer adequate protection by the European Commission, we will, among other things, implement the Standard Contractual Clauses approved by the European Commission, and we will also include a Data Processing Agreement (“DPA”) as part of our contractual relationship with these service providers.

How do we protect your Personal Information?

Lyko undertakes to take all necessary and appropriate measures, both technical and organisational, to guarantee the security and integrity of its Users’ Personal Data. These measures guarantee the protection of this data against any unauthorised access, modification, alteration, disclosure, loss or destruction.

Where we use a service provider acting on our behalf as a subcontractor, we ensure that the service provider complies with its security obligations prior to any disclosure of your Personal Data.

What rights do you have over your Personal Data?

Lyko guarantees the effective exercise of all the rights granted to you by the Regulations. You can have therefore free of charge :

  • To have access to your Personal Data;
  • Rectify inaccurate Personal Data about you;
  • Obtaining the deletion of your Personal Data;
  • Restricting our processing of your Personal Data;
  • Withdrawing your consent to the processing of your Personal Data;
  • To object to the processing of your Personal Data;
  • Obtain a copy of your Personal Data (right to data portability).

To exercise these rights, you can contact us at the following address:

We may require proof of identity to protect your privacy and security

Further information

Changes to this Policy

We may amend this Policy to incorporate regulatory, legal, editorial or technical developments that raise the level of protection for your Personal Data.

In the case of minor changes, we will change the “last updated” date to the date the changes were made.

However, in the event of a substantial change to this Policy, we will inform you directly, by e-mail, sms or directly from the dashboard, of the changes made.

We also recommend that you check this page regularly for any changes or updates to our Policy.


If you have any questions about this Policy, you can contact us by sending an e-mail to the following address:

You can also review our Cookie Policy at any time if you would like to know more about how we handle your Personal Information collected via cookies.

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